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About Us

Welcome to Stainless Steel Cookie Cutters! Stainless Steel Cookie Cutters is a family-owned business based in Tampa, Florida.

If you have questions not covered in this FAQ please email us at: kolleeno@webheadinteractive.com

Do you ship cookie cutters internationally
Yes, Stainless Steel Cookie Cutters ships cookie cutters anywhere in the world.

What material are your cookie cutters made from?
Our cookie cutters are made of stainless steel.

How do I place an order?
Using this website! Simply click on the cookie cutter of your choice and add it to your shopping cart. Once your shopping is done click on “checkout” and follow the instructions. Sign up for our newsletter to enjoy member privileges and receive the latest updates on discounts and sales.

How will the cookie cutters be delivered?
Stainless Steel Cookie Cutters attempts to ship all products as fast as possible. We normally ship within 2 business days.  We will always keep you updated regarding your order.

How much is shipping?
$4.95 flat rate in the US and $9.95 internationally We use the most economical method possible (typically USPS) to pack and ship our cookie cutters.

Where do your cookie cutters ship from?
Our cookie cutters ship from a variety of states but typically Tampa, FL

What if I’m not happy with my purchase?
If you are not satisfied with your item, simply return it within 7 days for a full refund. The customer is responsible for return shipping. We will issue a refund within 3 business days of receipt. There is a 30% restocking fee on all returns. Email us at kolleeno@webheadinteractive.com for return addresses.

What is your privacy policy?
Stainless Steel Cookie Cutters will not sell your information to anyone. The information you provide is used solely to process orders. Your shipping address may be shared with a supplier if the cookie cutters will be shipped directly from that supplier. Your billing information is never shared.

How can I find out about new products and offers?
Subscribe to our newsletter and you will get all the latest product updates via email.

How can I pay for my Purchases?
Stainless Steel Cookie Cutters gives you the option of paying through Paypal, Visa, MasterCard, Discover or American Express.

Why don't you take checks, cashiers checks, or money orders?
We've taken these forms of payment in the past, but had problems with them.  First, the inventory on our site is accurate.  When a potential customer says they are sending a check, that means we have to set the item to the side so another customer doesn't buy it.  We then have to log into the website and modify the inventory so our website inventory remains accurate.  After that happens we have to wait for payment to arrive.  Once it arrives, we then have to go to the bank and cash it.  Keep in mind that we normally don't visit our bank so this adds labor to the process.  After cashing it, we then have to wait for the check to clear which can take a week.  We would do this by calling the bank or logging in online which creates extra work.   Once it's cashed, we then mail the product.  To cap it off, about 1 of every 5 customers that paid by check, didn't ever actually send in payment and would not respond to emails.  We then had to undo all the extra work we had done.  We know this is more information than you probably wanted to hear, but we get requests about once a month.

 

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